Meet the Team

Coach
(North America)

Ryan is an accomplished coach and trainer with a passion for helping individuals and teams unlock their potential. With a wealth of experience delivering impactful coaching sessions and training programmes, Ryan specialises in equipping professionals with the skills and mindset needed to thrive.

Known for his engaging and approachable style, he excels in turning complex concepts into actionable strategies that inspire growth and performance. Whether working one-on-one or leading group workshops, Ryan’s dedication to fostering lasting development shines through, making him a trusted partner in professional transformation.

Ryan’s other business interests include Chief Revenue and Marketing roles in two separate nation-wide companies, as well as owning and running his own marketing agency.

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“As a group trainer, few people have the whole package: engaging, relevant and valuable. Ryan is one of those few. I've been fortunate enough to work with Ryan in the capacity of colleague as well as a client relationship, and his ability to capture and engage a room of people from the stage and speak to them in way that they understand and that's valuable to them is second to none. I'd recommend Ryan highly as a sales & productivity trainer/coach and speaker for corporate meetings.”

Nick Garcia, Director of Sales
Audacity, Inc

Admin & Logistics
(UK)

Morelle is a seasoned virtual assistant dedicated to streamlining operations for busy professionals. With a knack for organisation and efficiency, she adeptly manages administrative tasks, allowing clients to focus on their core business activities.

Morelle’s commitment to excellence and proactive approach make her an invaluable asset to any team seeking to enhance productivity and maintain seamless operations.

In addition to her virtual assistant services, Morelle owns and runs Glowing Co, a thriving business focused on empowering others through tailored solutions and creative problem-solving. Her entrepreneurial spirit and hands-on experience in managing her own company further enhance her ability to deliver high-value support and innovative strategies to her clients.

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“My experience with Morelle and the GlowingCo team has gone from strength to strength. There has been nothing they haven’t had a solution for. They have been a great asset to the business and created time and space to able to focus on all those other tasks on the to do list. Wouldn’t be without them. Thank you Morelle and team for being truly fabulous! You are a total asset.”

Charlie Connor

Coach
(UK & Europe)

James is an ILM Level 5 qualified coach and mentor with over 1,200 hours of experience across industries and continents. As the founder of Next Level Coaching, he specialises in helping leaders and organisations unlock their full potential by focusing on Culture, Leadership, and Commercial Confidence.

Known for creating a trusting and supportive environment, James enables leaders to prioritise effectively, build stronger relationships, and develop authentic, sustainable strategies for success.

Whether guiding teams to establish high-performance cultures or coaching individuals to level up their leadership, James delivers transformative results that inspire lasting growth.

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“I wasn't quite sure what to expect when I first started working with James 10 months ago. Very quickly I got to love working with James, it's not always easy or comfortable, but time and time again, he challenges my thinking and perception. With simple but powerful questions (and there is a lot of them), James enables me to shift my mindset to be a better, more productive and confident version of myself.”

Michaela Kimber, Director of CS
Qubit (now Coveo)

CS Leadership Coach & Mentor
(UK & Europe)

Julia is Next Level’s CS leadership expert with a a wealth of experience leading this function to success across multiple companies, from startup to scale-up to grownup. She did this from before Customer success was a thing, and has now transitioned from her Chief Customer roles into a full time coach and mentor.

Her expertise lies in creating and implementing strategies that drive growth, enhance client relationships, and improve team performance.

Julia is a certified Inner Life Skills Global Coach and blends this approach with her two-decade career to provide the consulting and mentoring arm of Next Level’s Customer Success offering.

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“Throughout my time under her leadership, Julia consistently demonstrated her brilliance and dedication to her team's success. Her strategic insight and problem-solving skills are truly remarkable, making her one of the best managers I've had the privilege to work with.

Julia embodies the essence of a compassionate leader. While she sets high expectations and pushes her team to excel, she does so with empathy and understanding. She genuinely cares about the well-being and professional growth of each team member, and she goes above and beyond to provide support and guidance when needed.

Her leadership has been instrumental in driving our team's success and fostering a culture of collaboration and excellence. Any company would be very lucky to have Julia on their payroll.”

Haryati Othman, CS Manager
K3 Technologies